Frequently Asked Questions

Do International orders have to pay custom fees?

We have have no control over custom fees and they vary from country to country. Customers are responsible for paying all customs fees.

Is your ordering system secure?

Yes, we have a very secure ordering system.

I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?

This is a common issue that happens to many customers. If you did not get an Order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

I keep getting an error that says, “Zip code does not match billing address.” Why is that?

For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

Do you have a sizing chart?

Different products have different sizing in regard to the fitting requirement. We usually state in the product description how the items fit.